Knowledge of: office processes and procedures; customer service processes and principles; administrative support procedures. Computer applications such as word processing, file management, record keeping, and database management.
Skill in: active listening; asking questions; understanding instructions; using word processing; creating spreadsheets, charts, graphs, and reports; managing time, schedules, and priorities; monitoring and assessing program performance; applying critical thinking techniques.
Ability to: analyze and recommend alternative courses of action to meet agency goals; communicate in person, by telephone and written exchanges; summarize technical data and results of research into reports; understand and apply instructions and program administrative policies and directives; implement decisions made and take actions selected by others to achieve work goals; learn agency policies and procedures pertinent to the work assignment.